POSITION DESCRIPTION
JOB TITLE Maintenance Coordinator
SCHEDULED HOURS Full-Time, Monday-Friday 8:00am-4pm
JOB SUMMARY: This position supports the Maintenance Manager in coordinating, scheduling and managing tenant work orders, apartment turns and vendors. The Maintenance Coordinator is responsible for tracking work order progress, assigning work orders and turns to maintenance techs and painters, and overseeing the department unit turn board to ensure turns are completed efficiently.
SUPERVISES: None
WAGE STATUS: $25/hour
JOB DESCRIPTION
Maintenance Dispatch:
- Prioritize and assign daily work orders to maintenance techs in AppFolio
- Schedule technicians and vendors according to resident availability
- Communicate logistics with maintenance techs, property managers and tenants regarding work orders
- Communicate with maintenance techs, property managers and tenants regarding scheduling and changes
- Answer phones, field resident maintenance questions
- Assist with seasonal maintenance scheduling
- Assist in managing turnover process as needed
- Assist with work order management in AppFolio
- Other dispatch duties as assigned by Maintenance Manager
Maintenance Department Administration:
- Oversee unit turn board. Follow up with maintenance techs and property managers to ensure turns are being completed on schedule
- Track open workorders and provide support to assigned tech so that workorders are completed; this could include ordering supplies, scheduling a vendor, etc.
- Oversee supply inventory closet. Manage stock and order inventory when necessary.
- Attend and contribute to monthly maintenance meetings
- Attend and lead monthly SAIF Committee meetings
- Other administrative duties as assigned by Maintenance Manager
ESSENTIAL JOB FUNCTIONS:
- Present self in neat, clean, and professional manner at all times throughout the workday
and/or whenever present at the community - Comply with expectations outlined in the Employee Handbook
- Attendance is an imperative job function
- Other Duties – Perform all duties as per instructions by the company
- Any other reasonable and proper tasks as may be assigned from time to time by the Maintenance Manager
SAFETY:
- Learn and ensure compliance with all company, local, state, and federal safety rules.
- Ensure that unsafe conditions are corrected in a timely manner.
KNOWLEDGE, SKILLS, & ABILITIES:
- Effectively convey ideas, images, and goals to a diverse group of personalities.
- Participate in training to comply with company guidelines and with new or existing laws.
- Good communication and interpersonal skills.
- Ability to follow oral and written instructions in English.
- Computer skills including MS Word & MS Excel
- Good client/customer service skills.
- Ability to prioritize multiple tasks.
- Ability to work effectively with a team.
- Ability to work independently as needed to support group efforts.
QUALIFICATIONS:
- High School diploma or equivalent required, some college/trade school preferred.
- Ability to handle assignments, which are broad in nature and complex in scope
- Ability to perform analytical and/or procedural tasks with high degree of autonomy
- Strong organizational skills
- Must exhibit an attention to detail and follow through
- Integrity and confidentiality is critical in this environment
- Ability to adapt to various work environments and to deal with frequent changes and unexpected events
- Capable of managing multiple and competing priorities
- Ability to interface and communicate effectively with all levels of employees
- Reliable transportation a must
- Valid driver’s license
PHYSICAL DEMANDS: The work requires routine walking, standing, bending, and carry items weighing up to fifty pounds.
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.