Summary: The Site Manager is responsible for the comprehensive day-to-day management of Glenridge Cooperative Apartments, a 275-unit HUD-assisted cooperative housing community in San Francisco, including property operations, regulatory compliance, financial oversight, and resident relations. This role works closely with the cooperative board to implement governance decisions while ensuring adherence to HUD requirements and maintaining accurate reporting and documentation. The Site Manager also leads on-site staff, coordinates maintenance and vendor services, and fosters a safe, well-maintained, and collaborative community environment for residents.

Specific Duties and Responsibilities: The following reflects Burbank Housing’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

1. Oversee day-to-day property operations to ensure the community is safe, clean, and well-maintained
2. Conduct regular property inspections and ensure timely resolution of maintenance issues
3. Ensure compliance with local, state, and federal housing standards
4. Maintain strict adherence to HUD regulations and reporting requirements
5. Manage certifications, recertifications, and income verifications in accordance with HUD guidelines
6. Prepare and maintain accurate records for audits and inspections.
7. Coordinate with regulatory agencies and respond to audit findings as needed
8. Assist in budget preparation and monitor operating expenses.
9. Oversee rent/charge collections and ensure accurate financial reporting.
10. Work with accounting staff or external partners on financial statements and reserve planning.
11. Identify cost-saving opportunities while maintaining property standards.
12. Serve as the primary liaison between residents, the cooperative board, and management.
13. Support cooperative governance, including attending board meetings and implementing board decisions.
14. Address resident concerns and resolve conflicts professionally and promptly
15. Promote a positive, inclusive community environment.
16. Supervise on-site staff, including administrative personnel.
17. Provide training, scheduling, and performance management.
18. Foster a collaborative and accountable team culture
19. Attend Monthly Board of Directors meeting and present a Management Report.
20. Other duties as assigned.

Qualifications Requirements: The requirements listed above are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made (except experience levels) to enable individuals with disabilities to perform essential job functions.

Education and/or Experience: A minimum of 3 years’ experience managing a large apartment complex, subsidized housing experience preferred.  A Real Estate license or college level property management course work is preferred.

Job Knowledge/Skills: 

1. Commitment & enthusiasm toward achieving Burbank Housing’s Mission and Vision Statements.
2. Ability to work cooperatively and effectively with a diverse group of people.
3. Thorough understanding of affordable housing regulatory requirements and procedures.
4. Competency in the implementation and practice of Fair Housing regulations.
5. Experienced in supervision and understanding of staff management.
6. Strong oral and written communication skills.
7. Strong time management skills and ability to multi-task.

Preferred Certifications

Certified Occupancy Specialist (COS) or equivalent HUD certification

Certified Property Manager (CPM) or Accredited Residential Manager (ARM) a plus

Other Skills and Requirements: 

Minimum 3–5 years of property management experience, preferably with HUD or affordable housing programs

Strong knowledge of HUD regulations, including compliance and reporting requirements

Experience working with cooperative housing or resident boards is highly desirable

Excellent organizational, communication, and conflict resolution skills

Proficiency in property management software and Microsoft Office Suite

Physical Demands: While performing the duties of this job, the employee is regularly required to walk; climb stairs, sit; use hands to handle objects/operate keyboards, tools, or controls; reach with hands and arms from the waist and above the shoulders; stoop; kneel and crouch; lift up to 30 pounds; see, talk and hear.  A pre-placement physical is required.

Work Environment: The noise level in the work environment is usually moderate.