Job Summary:

As a Maintenance Technician, you will be responsible for performing a variety of repair and maintenance tasks on residential properties. You will work under the direction of the Maintenance Service Manager to ensure properties are well-maintained, safe, and in compliance with regulatory standards. Your role will involve diagnosing issues, troubleshooting problems, and completing repairs promptly and efficiently to uphold property value and resident satisfaction.

Responsibilities:

Repair and Maintenance Tasks:

• Conduct routine maintenance tasks, including plumbing, electrical, HVAC, and carpentry repairs.
• Perform preventive maintenance on building systems and equipment to ensure optimal functionality and longevity.
• Respond to maintenance requests and work orders from residents or property management, addressing issues promptly and effectively.

Troubleshooting and Diagnostics:

• Diagnose problems and malfunctions in building systems, equipment, and fixtures, using diagnostic tools and techniques.
• Identify root causes of maintenance issues and develop appropriate repair solutions to resolve them efficiently.
• Troubleshoot complex technical problems and coordinate with vendors or specialists as needed for specialized repairs.

Safety and Compliance:

• Ensure all maintenance activities are conducted in compliance with safety regulations, building codes, and industry standards.
• Perform safety inspections and audits, identifying potential hazards or maintenance deficiencies and implementing corrective measures.
• Report any safety concerns or compliance issues to the Maintenance Manager for resolution.

Documentation and Reporting:

• Maintain accurate records of maintenance activities, work orders, inspections, and repairs using property management software or databases.
• Document all completed repairs, including parts used, labor hours, and associated costs, for billing and reporting purposes.
• Provide detailed reports on maintenance tasks, including findings, recommendations, and follow-up actions required.

Customer Service:

• Interact with residents or property occupants in a professional and courteous manner, addressing maintenance inquiries, concerns, and requests.
• Communicate effectively with residents regarding maintenance schedules, access arrangements, and progress updates on repair work.
• Ensure resident satisfaction by resolving maintenance issues promptly and providing exceptional customer service.

Qualifications:

• High school diploma or equivalent required; technical certification or vocational training in maintenance or related field preferred.
• 2 or more years of experience in maintenance or facilities management, preferably in a residential or commercial property setting.
• Strong technical skills in plumbing, electrical, HVAC, and general building maintenance.
• Knowledge of building codes, safety regulations, and maintenance best practices.
• Ability to read and interpret technical manuals, blueprints, and schematic diagrams.
• Excellent problem-solving and troubleshooting abilities, with attention to detail and accuracy.
• Effective communication skills, both verbal and written, with the ability to interact professionally with tenants and colleagues.
• Valid driver's license and reliable transportation may be required.

Additional Requirements:

• Willingness to work flexible hours, including evenings, weekends, and on-call duties, as needed.
• Physical ability to lift and carry heavy objects, climb ladders, and perform tasks requiring manual dexterity and mobility.
• Certification in specialized maintenance areas (e.g., HVAC certification, electrical license) a plus.